30 Jul 10
Jennifer Hewett, the national affairs correspondent for The Australian has published an article referencing the social networking and community engagement technology we’ve deployed in conjucntion with the C&C Group for the Australian Labor Party.
For us, the objective is straight forward: to facilitate deeper community engagement through the delivery of powerful communication tools. We believe in the power of communities and we aim to add value to them by making communication with, and among, all their members easier.
Here’s an extract from the article:
“The party websites are no longer the static one-way affairs of the past with both sides claiming they have been able to make more sophisticated use of the internet and social networking.
Underneath the usual display of blogs and news and TV ads on the Labor website, for example, is a heading saying “Connect with Labor”. One section invites people to connect with Gillard by following her on Twitter or becoming a fan on Facebook.
Another section encourages people to talk online to groups of people with similar interests. Another invites people to join the site’s think tank and share and discuss their ideas. The most popular are commented on and voted on by other users. These new features look modest but are designed to be the key to unlocking the involvement of a much broader community and using their ideas, friendships and, of course, donations to generate new momentum for Labor.
Called Campaign iQ, the platform is the joint effort of a fast growing social networking firm, Community Engine, and the Campaigns and Communications Group, which is working with Labor on developing voter communication tools.
ALP national secretary Karl Bitar says this is “not about social gimmicks but about genuine engagement and lowering the barriers to participation in the Labor Party and the labour movement”.
Naturally, the way the Labor government has operated over the past three years would lead many voters to be cynical about just what constitutes genuine engagement.
If Kevin Rudd was dumped for not talking to his cabinet colleagues, the idea that talking about ideas on a Labor website would have any influence on policy seems a stretch.
And Gillard’s proposal for a citizens’ assembly to discuss climate change is such a political stunt that it taints the concept of encouraging broader community engagement in politics.
The offerings on the Labor site are modestly predictable. Groups formed include the Labor Women’s network, Young Labor and the National Health and Hospital Supporters network.
New ideas include calls for a cadet nursing program, better public dental care and action on green jobs. Hardly new.
But none of that discourages people such as Brandon Saul, the creative mind behind Community Engine, and Piers Hogarth-Scott, its managing director, who see the future in much grander terms.
Community Engine has done similar work on websites for groups ranging from the ACTU to Events NSW to Tourism Tasmania to the Mortgage Finance Association to National Parks and Wildlife. They see these websites as a tool that will influence politicians, parties and voters beyond the election. “We wanted to provide the opportunity for people to connect and collaborate with a political party in a transparent manner,” says Hogarth-Scott. “It puts the party at the centre of the conversation.”
None of these conversations is censored, but comments that involve racial or gender vilification are taken down. In cyber language, it’s called being moderated. At Labor headquarters, the responses are organised by “community managers”.
“Generally it’s the community who does the moderating,” Hogarth-Scott says.
“The broader community will jump online if someone is attacking something and others think it is unreasonable.”
Saul calls it a perpetual, if fragmented, town hall meeting. “Politicians and the community are still coming to grips with this,” he says.
“For me, it’s a turning point for civic input, a democratisation of politics in terms of dealing with the sentiments of large numbers of people and encouraging people to participate in the debate. It is what social media can add to the political forums.
“The comment of a friend or a peer is also more likely to resonate with me than a press release. It provides authenticity.”
Talk like this is likely to make many party hardheads shudder. But a NSW state Labor MP and now minister, Paul McLeay, used the community engine platform last year to determine the allocation of $300,000 of public funds for community building projects by tallying up votes from members of his electorate.
All those groups that wanted a share of the funding had to submit proposals online and convince people it was worth voting for.
“It was magnificent,” McLeay says. “Instead of the usual suspects turning up and having to convince me, a whole range of different groups had the chance to go out and convince their friends and neighbours. It really captured people’s imagination. And it demonstrated that people can be trusted to deal with issues like this and taxpayer funds.”
This version of citizens’ democracy will alarm those politicians and voters who see it as MPs’ role to make such decisions. And given the political proclivity for spin, Australia may yet see a distorted federal version.
What about a citizens’ assembly online, for example, to debate the approach to asylum-seekers? Voting on which infrastructure projects deserve funding? Or what next year’s immigration level should be?
It wouldn’t be the traditional way of exercising political authority, or of acting in the national interest. But technology is now driving much of the political debate, no matter how superficial, in ways that wouldn’t have seemed comprehensible a decade ago.
Michael Allen, the managing director of the Campaigns and Communications group, became aware of Community Engine’s work last year. His partner is Bruce Hawker from Hawker Communications, who is a Labor adviser.
Allen, who spent several years working on Democratic political campaigns in the US, says he was well aware of the importance of the digital space.
“Over the last eight years and particularly in the last two years politics and the new media have crossed a threshold,” he says.
“Technology is allowing us to really have a collaborative conversation and to throw up ideas and build a community around those ideas. The Labor Party approached us to take a step into the online world as part of a long-term strategy . . . Our lives are forever changing because of technology and politics is no different.”
posted by Piers Hogarth-Scott in the category Media Social Media Social networking
Tags: ALP, Australian Labor Party, Jennifer Hewett, The Australian
27 Jul 10
MEDIA RELEASE: Social networking and community engagement technology company Community Engine has unveiled an easy, fast and cost-effective way for associations to build their own online communities to better engage with their members and cement member loyalty.
Community Engine For Associations is a unique product innovation in social networking and membership management, designed specifically for associations to help them take full advantage of the social media phenomenon that is sweeping the world and changing the way people communicate with each other.
Community Engine managing director Piers Hogarth-Scott said: “Community Engine for Associations is about enabling associations to harness the practical benefits of social networking and automated membership management.”
“The social networking era is all about making it easy for members of communities such as associations to talk to each other and engage on a meaningful level with the people who run their organisations.
“For associations, social networking integrated with online member management has enormous scope to enable better understanding and communication with their members, deliver administraiton efficienies and ultimately, increase revenue, decrease costs and improve stakeholder satisfaction,” Hogarth-Scott said.
Hogarth-Scott said that with social technology having gripped the world via sites such as Facebook, Twitter, YouTube, Flickr, social networking technology is now in regular use by most of the connected population.
Community Engine for Associations provides the answer with a simple and complete online community solution for all types of associations, integrated with enterprise-level member management software.
A raft of features streamline member management for associations and facilitates member engagement. These include:
- A social networking platform to engage and connect association members and constituents, allowing members to communicate directly with each other and create and join groups with in-built discussion platforms
- An easy-to-use membership management system with built in e-commerce functionality including member registration, member search, account history and notes
- Management of multiple member types including non-member contacts plus pending, active, lapsed and cancelled members
- Powerful automated financial features for membership fees that facilitate secure recurring billing, credit card & direct debit payments for multiple tiers of membership
- User-friendly content management for articles, blog, news, announcements and media
- Event marketing tools with calendar and invite mechanisms
- CRM and Email campaign tools
- User generated content allowing association members to contribute to its website
“Community Engine for Associations enables associations to harness the power of social networking by building flexible social spaces where members can exchange views, advice and guidance on subjects of strong mutual interest, as well as enjoying easy access to updated information about their association,” Hogarth-Scott said.
“Community Engine believes fervently in the power of communities and in the ability of social networking to allow members of a community to stay connected and engaged in ways that weren’t available even a few years ago.
“The way we’ve designed our social networking technology means that these associations can come to us for a modular and future proof product that’s demonstrably effective and easy to use, even for associations that might have worried that developing their own online community was far too daunting,” he said.
-ends-
For more information, please contact:
Simon Lloyd
Senior Consultant
Access Public Relations
Tel: 02 9279 4001
M: 0424 470 923
E: simon@accesspr.com.au
About Community Engine
Community Engine (www.communityengine.com) provides social media, membership management & community engagement technology, products and services to all types of organisations including business, government and the not-for-profit sectors. Community Engine’s social networking technology directly connects businesses to their customers, associations to their members, governments to their citizens, management to their staff, politicians to their constituents and people to their communities. Community Engine’s growing client base includes the Australian Government, Events New South Wales, the ACTU, the Mortgage and Finance Association of Australia, the Australian Labor Party, the Australia Council for the Arts, NSW Parks & Wildlife, Creative Sydney, Tourism Tasmania, the Transport Workers Union of Australia and FBI Radio. Community Engine was established in 2007 and is headquartered in Sydney with local offices in Adelaide, Brisbane, Canberra, Darwin, Melbourne and Perth.
posted by Piers Hogarth-Scott in the category Media Press Releases Social Media Social networking membership management
Tags: associations, membership management, membership manager, Social networking
15 Jul 10
MEDIA RELEASE: A new website launched today by Australian Labor is an exciting first step to strengthening ties to the community by providing the first social media platform purpose built for an Australian political party.
A pioneering social networking and community engagement platform, called Campaign iQ, will enhance the existing alp.org.au portal, allowing Federal Labor to form direct relationships with its members and supporters, facilitate online conversations and foster community advocacy through participation.
Australian Labor National Secretary Karl Bitar said: “This platform will enable the public to be at the centre of the political debate through increased participation, collaboration and a deeper level of engagement with the Party.”
The new platform includes:
1) An interactive website designed to build and strengthen the Party’s relationship with the community (www.alp.org.au)
2) LaborConnect – A grassroots social network tool that assists supporters to organise their local campaign. Like Facebook, users can form a profile, add friends, join or start a group and participate in discussion.
3) ThinkTank – An ideas incubator where the community can participate in policy formulation, consultation and debate.
“This is not about social gimmicks but about genuine engagement and lowering the barrier to participation in the Labor Party and Labor movement,” Mr Bitar said.
An Australian innovation, Campaign iQ was developed by Campaigns & Communications Group (C&C Group) and Community Engine, the two Australian firms charged with engineering online social networking for Australian Labor. The website brings together C&C Group’s strategic political thinking and Community Engine’s leading-edge social networking and community engagement technology platform to deliver an innovative and effective communication resource for the Australian electorate.
C&C Group Managing Director Michael Allen said: “The power of social media as a way to communicate in political campaigns was unrivalled, as evidenced by Barack Obama’s successful presidential campaign.”
“The rise of social media as a political communications tool is on a par with the advent of television and the telephone – it has forever changed the way political parties connect with voters and is an important component of effective campaigning.”
“Campaign iQ offers a dynamic online presence that moves beyond tradition digital boundaries to allow the ALP to more effectively engage with voters and to act,” Mr Allen said.
Community Engine Managing Director Piers Hogarth-Scott said: “It is a privilege to be at the centre of a renewal in the way political parties engage with the public. We believe in the power of communities and we aim to add value to them by making communication with, and among, all their members easier. The Federal Labor Party, through this initiative is acutely aware of how important that communication is.”
He added that Community Engine’s commitment to the medium of social networking was all about enhancing the way people connect and interact with their communities, be that a community of place, profession or of personal interest.
“Ultimately, our objective is to facilitate deeper community engagement through the delivery of powerful communication tools. We believe in the power of communities and we aim to add value to them by making communication with, and among, all their members easier. The Federal Labor Party, through this initiative, is acutely aware of how important that communication is,” he said.
–ends–
For more information, please contact:
Simon Lloyd
Senior Consultant
Access Public Relations
P: 02 9279 4001
M: 0424 470 923
E: simon@accesspr.com.au
About Campaigns & Communications Group (C&C Group)
Campaigns & Communications Group (www.candcgroup.com.au) is an Australian company that draws on the best Australian political expertise and the very latest skills from abroad to deliver premium political campaign strategy and tools. C&C Group specialises in political campaigns and the unique dynamics that drive them. Staff at C&C have played a central role in every major Australian state and federal election for the past 20 years and are battle tested in the U.S. political campaign system, working on local, state and federal races. C&C Group’s client list includes state and federal ALP, various union, corporate and not-for-profit organisations. C&C Group is headquartered in Sydney.
About Community Engine
Community Engine (www.communityengine.com) provides social media, membership management & community engagement technology, products and services to all types of organisations. Community Engine’s social networking technology directly connects businesses to their customers, associations to their members, politicians to their constituents, management to their staff and people to their communities. Community Engine’s growing client base includes Events New South Wales, the ACTU, the Mortgage and Finance Association of Australia, the Australian Labor Party, the Australia Council for the Arts, National Parks & Wildlife, Creative Sydney, Tourism Tasmania, the Transport Workers Union of Australia and FBI Radio. Community Engine was established in 2007 and is headquartered in Sydney with local offices in Adelaide, Brisbane, Canberra, Darwin, Melbourne and Perth.
posted by Piers Hogarth-Scott in the category Press Releases Social Media Social networking Uncategorized
Tags: ALP, Australian Labor Party, C&C, Federal Labor
07 Jul 10
What we found out during our Nielsen-Community Engine 2010 Social Media Business Benchmarking Study is that this year, 71 percent of Australian organisations will participate in some form of social media marketing, a number up from 60 percent in 2009. The general attitude is most definitely shifting from considering IF they should utilise social platforms, to HOW they should.
I’m not going to be one of those people to judge whether a company is using social media the “right or wrong” way, but I will say, there are more effective approaches to social media marketing from a business perspective than others. Why is this important?
No one wants to participate in a social media space where a company is using it to talk only about their company. How is that being social? There is an entire relationship building process that occurs on these sites and without that, you’re just a billboard that will eventually be ignored. When companies are shooting for numbers and not relating to the consumer, social media is a wasted space. So how can businesses both build relationships and market at the same time?
Social platforms are a great place to meet people, aka prospective customers. There is a time and place for every great transaction, and social platforms are great for this, but not without conversation and time. Goals can be different for different organisations. Sure, you can go for numbers, but at the end of the day, relationships are what stand strong, even when you step on toes. Mark Evans, contributing writer on Social Media Today recently write a post on social media success. He says:
“The reality, however, is social media isn’t like other business efforts that can be easily measured because there are hard and soft metrics that can be used to determine success.
The situation is even more complicated by another truism: success can be anything you want it to be.
If the goal is getting the CEO mentioned more often within business blogs, and this happens, then social media can be described as a success.
The same goes for other goals such as a stronger brand, better customer service, higher sales, improved relations with customers, employees and partners, or a bigger digital presence than competitors.”
I understand this, and I guess it boils down to whether you’re building for short-term success or you’re shooting for long-term success. I’m a fan of the latter.
So, if social media can be anything we want it to be and anywhere we want it to be, where exactly are we? According to our research going from most populated presence to least:
- Facebook
- Twitter
- You Tube
- Myspace
- Linkedin
Although these social media platforms are popular, 30 percent of organisations have said they would prefer to create their own social platform. But whether or participating in an already established social media platform or on your own, it’s important to remember that Australians are the global leaders of time spent in social media. This is not some fad. Social media is where your clients and customers are. Quite the shift from where we used to be.
Even information consumption is changing. It’s certainly not just marketing. We recently write a post about social media and its role in the news and pointed out the way in which we consume information is changing primarily to online sources. Mashable just reported that according to new research by the Pew Internet Project is claiming that we all may be consuming video via the Internet by 2015.
So, we’re turning into a predominately online society. I’m just curious. Where are you? What is your favorite platform to use? Do you prefer one platform over the other? If so, why?
posted by Piers Hogarth-Scott in the category Reserach & Statistics Social Media Social networking
Tags: mark evans, nielsen-community engine social media business benchmarking study, Pew Internet, social media today
22 Jun 10
According to Nielsen, 75 percent of online Australians belong to a social media site. What we also know is that Australians spend more time per month on social networking sites than any other country in the world. We are social. But isn’t business social too? Shouldn’t business be social?
Hugh MacLeod, cartoonist and author, drew this cartoon and blogged about it. I’ll share it as it expresses this very idea:
“Human beings are primates. We’re social. Everything we do is related around socializing with others of our species.
Yet we’re always tempted to think otherwise. That our businesses are not what they actually are (social groups), but more like machines. Taylorism, Homo Economicus and all that…
This is why I always recommend people reading the work of my good friend, Mark Earls. Mark’s thesis is, simply,
1. That people are social animals,
2. That businesses are social groups, not machines,
3. That what holds these social groups (businesses) together is a collective sense of “purpose”,
4. A business without a strong “Purpose-Idea” is at a considerable disadvantage.
Which is why I made the drawing so that “Purpose” is at the very center of the design…”
I think that far too often, organisations start to become machines. It typically begins with relationships, but as you get more and more successful, it starts to become more “bottom-line” focused. Customers become a number. This is never good. Since the beginning of time, humans were meant to interact and be in relationships or communities. That is where we thrive, or perhaps I’m speaking my opinion. However many of the people I talk to feel the same way. We feel good when we trust brands and we feel better when we know we’re viewed as valuable rather than just another number. Platforms such as Myspace, Facebook, Twitter, Foursquare, or having your own social networking platform allow you to connect on an entirely different level than the typical business transaction.
So, what are some of the ways organisations can utilise these social platforms to connect with their customers?
1. Thank You – This is probably one of the easiest things you can do. Rather than just doing a Twitter search to see who is talking about you, perhaps use that information to thank the source. Thank the customer that is raving about your restaurant or has checked into Foursquare as being there. Never underestimate the power of a nice gesture. I know people that love it and tell their friends how appreciative they were. They’ll be sure to be back.
2. Ask questions – Here is an opportunity to see how you can make a personal experience more tailored to what your customers really want. All in all, connecting in a social platform, where people don’t feel as much pressure, can be the perfect place for you to get an honest opinion or at least some feedback.
3. Give – Give your loyal customers incentives so they can save some money on a product or service. Starbucks gives the Mayors of their establishments via Foursquare money off of their purchase. Local establishments in cities all over the globe are also using Foursquare as a way to treat their loyal customers.
75% of online Australians are either a part of or actively participating in social networks online. More people are then aren’t. If you’re not reaching your customer, your competitor will.
If you’re an organisation currently rewarding their customers through Foursquare, or giving incentives via social networks, let us know about it. Is there anything you’ve noticed in regard to growth or customer retention? What are your thoughts?
posted by Piers Hogarth-Scott in the category Social Media Social networking
Tags: australian bureau of statistics, facebook, Foursquare, high mcleod, nielsen-community engine social media business benchmarking study
22 Jun 10
Community Engine is an Australian owned software company that is building the next generation of Social Media products. With strong demand for a number of exciting new products, Community Engine is growing. We are looking for a Support Engineer to come on board and join our team. This is a newly created role that will suit someone looking to be an integral part of a dynamic company and help to take it to the next level of its evolution. The role is located at Community Engine’s head office in the Northern Beaches of Sydney (Brookvale). It is a permanent role with an immediate start.
About the Role
- The role of Support Engineer is to provide Level 2 development support for Community Engine’s client sites.
- The role will require development bug fixes, changes and enhancements as required by Community Engine’s clients.
About You
- 2+ years ASP.NET web development experience
- Able to work autonomously
- Strong CMS background essential, specific experience with Kentico will be advantageous
- Strong desire to work on latest Microsoft technologies, MVC2, .NET 4.0
- ASP.NET C#, .NET Framework 2.0 & 3.5
- WCF (Windows Communication Foundation)
- LINQ to Entity and/or LINQ to SQL
- MVC (Model View Controller)
- SQL Server 2005 and/or 2008
- IIS
- Microsoft Visual Studio including Team System
- AJAX, JavaScript and the JQuery framework
- HTML/CSS, W3C web standards and WCAG accessibility standards
- Able to work well in a team
- Be interested in working in an Agile environment particularly using the Scrum framework
- Able to write and update support documentation
- Working knowledge of ITIL
About Community Engine:
Community Engine (www.communityengine.com) provides social media, membership management & community engagement technology, products and services to all types of organisations including government, business and the not-for-profit sector. Community Engine’s social networking technology directly connects businesses to their customers, associations to their members, politicians to their constituents, management to their staff and people to their communities. Community Engine’s growing client base includes Federal and State governments, Events New South Wales, the ACTU, the Mortgage and Finance Association of Australia, the Australian Labor Party, the Australia Council for the Arts, National Parks & Wildlife, Tourism Tasmania and Fbi Radio. Community Engine was established in 2007 and is headquartered in Sydney with local offices in Adelaide, Brisbane, Canberra, Darwin, Melbourne and Perth.
If you think that this sounds like you, then we would love to hear from you. Please send your CV and cover letter through to careers@communityengine.com
posted by HR in the category Careers
Tags: Support Engineer
21 Jun 10
Community Engine is an Australian owned software company that is building the next generation of Social Media products. With strong demand for a number of exciting new products, Community Engine is growing. We are looking for a Program Manager to join our team. The role is located in the Northern Beaches of Sydney (Brookvale). It is a permanent role with an immediate start.
About You:
- We are looking for a seasoned Program Manager who can own a program of work from inception to delivery
- You can point to multiple examples where you have been responsible for managing multiple projects in a large program of work on time and within budget
- You will be able to combine business vision, communication skills, soft management skills and technical savvy with the ability to plan, coordinate, and execute
- This is a job for a web development professional who wants to lead and inspire project teams and deliver value to our internal and external clients
- Experience in the development of SAAS web based products
- Experience in managing the scrum product backlog
- Knowledge and experience of projects that use Microsoft’s .NET frameworks
- Experience with at least one of the following project management techniques and methodologies: Scrum, Prince2, PMBOK
- Experience with traditional waterfall approaches to projects and a knowledge of where this approach is still required
- Strong interpersonal and communications skills, with the ability to lead and inspire others
- 5+ years demonstrated experience in IT Project Management and IT Program management of web based projects and web based products
- Must be able to interact with technical people and management
- Demonstrated ability to work effectively with minimal supervision, both individually and as a team member
- Demonstrated ability to produce high-quality documentation
- Highly developed written and oral communication skills
- Outstanding organizational skills, mature, able to handle conflicting demands
- Experience of working in Microsoft TFS
- Degree qualification in project management
About the Role:
- Proactively manage stakeholder product feature priorities
- Proactively manage stakeholder product relationships
- Manage a large Program of work
- Hands on Project Management of 1 or 2 Projects
About Us:
Community Engine (www.communityengine.com) provides social media, membership management & community engagement technology, products and services to all types of organisations including government, business and the not-for-profit sector. Community Engine’s social networking technology directly connects businesses to their customers, associations to their members, politicians to their constituents, management to their staff and people to their communities. Community Engine’s growing client base includes Federal and State governments, Events New South Wales, the ACTU, the Mortgage and Finance Association of Australia, the Australian Labor Party, the Australia Council for the Arts, National Parks & Wildlife, Tourism Tasmania and Fbi Radio. Community Engine was established in 2007 and is headquartered in Sydney with local offices in Adelaide, Brisbane, Canberra, Darwin, Melbourne and Perth.
If you think that this sounds like you, then we would love to hear from you. Please send your CV and cover letter through to careers@communityengine.com
posted by HR in the category Careers
Tags: Program Manager
21 Jun 10
Community Engine is an Australian owned software company that is building the next generation of Social Media products. With strong demand for a number of exciting new products, Community Engine is growing. We are looking for a Data Warehouse Manager to join our team. The role is located in the Northern Beaches of Sydney (Brookvale). It is a permanent role with an immediate start.
About You:
- Experience with Data Mines, Data List Acquisition & Rental
- Extensive experience in Data Warehouse Design
- Extensive experience with Data modelling / Data architecture techniques
- Effective oral and written communication skills
- Proven analytical, logical thinking, and problem-solving skills
About the Role:
- Lead the company in defining the Data Warehouse strategy; including processes, tools and integration of existing data marts
- Identify and acquire sources of third-party data (rental, buying etc)
- Manage the process of integrating data from multiple sources
- Build and manage internal and external teams for accurate data mining
- Develop a best practice framework for managing, integrating and syndicating our data assets
- Work with the technology team to ensure integration of data requirements with technical solution
- Work with senior management to generate syndication and aggregation deals with third parties
- Work with senior management to identify and create opportunities to commercialise our data assets
- Architecture design to support the Data Warehouse model/strategy
- Tools and practices for performance monitoring, and data quality/integrity and data governance
About Community Engine:
Community Engine (www.communityengine.com) provides social media, membership management & community engagement technology, products and services to all types of organisations including government, business and the not-for-profit sector. Community Engine’s social networking technology directly connects businesses to their customers, associations to their members, politicians to their constituents, management to their staff and people to their communities. Community Engine’s growing client base includes Federal and State governments, Events New South Wales, the ACTU, the Mortgage and Finance Association of Australia, the Australian Labor Party, the Australia Council for the Arts, National Parks & Wildlife, Tourism Tasmania and Fbi Radio. Community Engine was established in 2007 and is headquartered in Sydney with local offices in Adelaide, Brisbane, Canberra, Darwin, Melbourne and Perth.
If you think that this sounds like you, then we would love to hear from you. Please send your CV and cover letter through to careers@communityengine.com
posted by HR in the category Careers
Tags: Data Analyst
17 Jun 10
Community Engine is an Australian owned software company that is building the next generation of Social Media products. With strong demand for a number of exciting new products, Community Engine is growing. We are looking for a Desktop Support Engineer to come on board and join our team. This is a newly created role that will suit someone looking to be an integral part of a dynamic company and help to take it to the next level of its evolution. The role is located at Community Engine’s head office in the Northern Beaches of Sydney (Brookvale). It is a permanent role with an immediate start.
About the Role
The role of Desktop Support Engineer is to provide Level 1 IT support for Community Engine. Specifically support of the company’s desktops, laptops, mobiles and printers. The role also will require building new computers, deploying applications, monitoring servers and performing general IT admin tasks as required.
About You
- The ideal candidate would be somebody fast learning who is looking to broaden their skill set and be exposed to a wide variety of technologies
- Passionate about all things technology
- Passionate about customer service
- Minimum 2 years experience in an IT Support role
- Ideally Tertiary Qualifications
- Windows 7/XP, MS Office, MS Outlook and AD administration skills
- Mac OSX and Mac applications such as Mail and Entourage
- Backup and restore skills with Backup Exec
- Symantec Anti-Virus and Security experience and awareness
- Manage and support all desktop hardware and software
- Any industry certifications such as Microsoft are highly regarded
- Basic understanding of system monitoring
- Exchange 2007 administration
- Active directory knowledge
Other desired skills are:
- SQL Server 2005/2008
- Windows 2003/2008 server
- Visual Studio /TFS
- IIS 7
- SCOM
- SCCM
- Routers/switches/firewalls
- SAN
- F5 Load balancers
About Community Engine:
Community Engine (www.communityengine.com) provides social media, membership management & community engagement technology, products and services to all types of organisations including government, business and the not-for-profit sector. Community Engine’s social networking technology directly connects businesses to their customers, associations to their members, politicians to their constituents, management to their staff and people to their communities. Community Engine’s growing client base includes Federal and State governments, Events New South Wales, the ACTU, the Mortgage and Finance Association of Australia, the Australian Labor Party, the Australia Council for the Arts, National Parks & Wildlife, Tourism Tasmania and Fbi Radio. Community Engine was established in 2007 and is headquartered in Sydney with local offices in Adelaide, Brisbane, Canberra, Darwin, Melbourne and Perth.
If you think that this sounds like you, then we would love to hear from you. Please send your CV and cover letter through to careers@communityengine.com
posted by HR in the category Careers
Tags: Desktop Support, Desktop Support Analyst
17 Jun 10
Position Overview
Community Engine is looking for a social media rock star to head up its social media Services division. We are looking for someone to lead our social media services – responsible for overseeing social media brand strategy, community development and content distribution initiatives across our entire client roster.
General Criteria
* Responsible for social media strategy across all clients
* Responsible for content distribution across all campaigns & programs
* Strong understanding of social media metrics and analytics
* Deep knowledge of all social platforms, strategies and models
* Ability to build and manage publisher, blogger, influencer network
* Ability to develop social media brand strategies and frameworks for all types of organizations including business, government and the not for profit sectors
* Comfortable and qualified to client-face
Candidate must have extensive social media experience and actively participating in a wide variety of social media activities such as blogging, micro-blogging, community development and management, distribution of web and mobile applications, social bookmarking, commenting, etc. and is well-connected within the broader social media world. Additionally, the candidate must be able to think strategically to help big brands effectively navigate the social media landscape.
Most importantly, you need to be able to ‘map and do’. That is you must be able to develop compelling social media strategies for clients and be willing and able to roll up your sleeves to help implement programs and get things done.
Responsibilities :
* Create comprehensive social media strategies and define programs to increase visibility, membership and traffic across brand properties.
* Build, manage and maintain internal network of influencer, bloggers, publishers and key partners to leverage for effective content distribution.
* Experiment with new and alternative ways to leverage social media activities
* Monitor trends in social media tools and applications to appropriately apply knowledge to increasing the use of social media among company’s roster of clients
* Strategize with and educate the management team and others across the company on incorporating relevant social media techniques into the corporate culture and into all of the company’s products and services
* Measure the impact of social media on the overall marketing efforts
Experience – the ideal candidate will have experience in the following areas:
* Social media tools and techniques
* Content distribution and delivery
* Digital Marketing
* Brand Strategy
* Product marketing
* Technology
* Project management
Attributes – the key attributes for this position include:
* Creativity
* Willingness to experiment
* Ability to deal with uncertainty
* Ability to contribute individually, and lead, manage or participate in cross-functional teams
* Doggedness and determination
* Ability to synthesize large amounts of data into actionable information
* Excellent writing skills and a willingness to use them
* Excellent verbal communication skills
* Persuasiveness
* Ability to create great working relationships with all levels within the company and across multiple disciplines
* Sense of humour
About Community Engine
Community Engine provides social media, membership management & community engagement technology, products and services to all types of organisations including government, business and the not-for-profit sector. Community Engine’s social networking technology directly connects businesses to their customers, associations to their members, politicians to their constituents, management to their staff and people to their communities. Community Engine’s growing client base includes Federal and State governments, Events New South Wales, the ACTU, the Mortgage and Finance Association of Australia, the Australian Labor Party, the Australia Council for the Arts, National Parks & Wildlife, Tourism Tasmania and Fbi Radio. Community Engine was established in 2007 and is headquartered in Sydney with local offices in Adelaide, Brisbane, Canberra, Darwin, Melbourne and Perth.
If you think that this sounds like you, then we would love to hear from you. Please send your CV and cover letter through to careers@communityengine.com
posted by HR in the category Careers
Tags: Head of Social Media, Social Media Manager
